FAQ'S


What materials are the shoes made of?
The uppers and the inners of the heels are made of Kid skin leather. The pumps uppers is a man made material and the inners are made of Kid skin leather. 


How high are the heels?
Pointed Toe High Heel: 10cm
Peep Toe Closed Back Sandal: 8cm
Peep Toe Sandal: 10cm
Pointed Toe Low Heel: 6cm


What happens if my shoes don’t fit?
We understand that this can happen, we recommend you use our very helpful chart below to make sure your size is correct. If you find the size is still wrong we are happy to exchange your shoes within 7 days of delivery provided they are in an unworn condition. If you do need to return shoes, please fill in our online returns form


Are ELLI-NICOLE SHOES just for weddings?
Not at all, ELLI-NICOLE shoes are versatile and can be worn for any occasion special or everyday.


Can you customize outside of the available options on the website?
It would depend on the request. Fill in our fairy godmother form and we will do our best to make your design a reality. Alternatively mail us at info@ellinicoleshoes.com


When can I expect my shoes?
From the date of purchase you should receive them within 7 - 10 working days within South Africa. Other countries the delivery will take between 3 to 4 weeks.

How much does shipping cost?
Shipping is free within South Africa. For other countries shipping is calculated at check out.
 

How does the returns process work?
We will only accept returns on shoes that are the incorrect size and have not been worn. In which case you will be refunded with an Elli-Nicole Shoes voucher to the value of your previous purchase.

If you wish to return your shoes it must be within 7 days, please fill in our returns form and we will arrange to have them collected (only in South Africa). 

What web browser works best?
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