TERMS & CONDITIONS


TERMS AND CONDITIONS

These Terms and Conditions constitute a legally binding contract between the customer ("you") and Elli Nicole Shoes. ("ENS") and apply to the ordering, purchasing, fulfilment and delivery of goods from the domain name www.ellinicoleshoes.com (the "Website").

Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about ordering, processing, fulfilment and delivery of our goods.

You hereby agree that you understand and agree to be bound by the Terms and Conditions by accessing the Website, regardless of whether you create an account or make a purchase.

If you breach any of the Terms and Conditions, you are prohibited to continue using the Website.

If you do not agree with any part of these Terms and Conditions you must leave this Website immediately.

These Terms and Conditions may be updated periodically by Elli Nicole Shoes. Revisions will be posted to this page. You agree to be bound by any subsequent revisions and shall be bound by the last revised update of www.ellinicoleshoes.com

 

DEFINITIONS

"Goods" means those goods available from Elli Nicole Shoes via the Website or otherwise. 

Goods shall mean the materials, products or services to be purchased or to be supplied as specified in the PURCHASE ORDER and/or any part thereof.

"Order" means an Order for any goods placed via the Website.

"Taxes" means any taxes (including goods and services tax and other value added taxes, where applicable), levies, imports, charges and duties (including stamp and transaction duties, import and export duties) imposed by any authority together with an related interest, penalties, fines and expenses in connection with them in relation to a transaction contemplated under these Terms and Conditions and in the delivery of such goods.

 

COMMUNICATION BY US

As a condition of creating an account with Elli Nicole Shoes, you hereby provide Elli Nicole Shoes and its affiliates, consent to sending you Administrative Emails and Promotional Emails.

The term "Administrative Emails" may include details of your account activity and/or purchases you have made with Elli Nicole Shoes.

The term "Promotional Emails" may consist of product information, new offers, special deals and information about Elli Nicole Shoes. You may choose to opt-out of receiving Promotional Emails anytime by simply clicking the unsubscribe button at the bottom of our emails and following the instructions thereof.

 

GENERAL TERMS OF THE AGREEMENT BETWEEN USER AND ELLI NICOLE SHOES

The Elli Nicole Shoes Web Site is comprised of various Web pages operated by Elli Nicole Shoes. Throughout this site the terms “we”, “us” and “our” refer to Elli Nicole Shoes.

The Elli Nicole Shoes Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Elli Nicole Shoes Web Site constitutes your agreement to all such terms, conditions, and notices.

This website and the information contained herein are intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subjects.

Elli Nicole Shoes does not guarantee that the information contained on this webpage is accurate, complete or current. The material on this site is provided for the general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary or more complete and accurate sources of information. Any reliance on this site is done so at your own risk. We shall not be held liable to you or any third party for any modification, change, suspension or discontinuance of any/all services herein.

Please read these Terms and Conditions carefully before accessing or using our website. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

MODIFICATION OF THESE TERMS OF USE

Elli Nicole Shoes reserves the right to change the terms, conditions, and notices under which the Elli Nicole Shoes Web Site is offered, including but not limited to the charges associated with the use of the Elli Nicole Shoes Web Site(s).

 

LINKS TO THIRD PARTY SITES

The Elli Nicole Shoes Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Elli Nicole Shoes and Elli Nicole Shoes is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Elli Nicole Shoes is not responsible for webcasting or any other form of transmission received from any Linked Site. Elli Nicole Shoes is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Elli Nicole Shoes of the site or any association with its operators.

 

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Elli Nicole Shoes Web Site, you warrant to Elli Nicole Shoes that you will not use the Elli Nicole Shoes Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Elli Nicole Shoes Web Site in any manner which could damage, disable, overburden, or impair the Elli Nicole Shoes Web Site or interfere with any other party’s use and enjoyment of the Elli Nicole Shoes Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Elli Nicole Shoes Web Site(s).

  

USE OF COMMUNICATION SERVICES

The Elli Nicole Shoes Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

Advertise or offer to sell or buy any goods or services for any business purpose. Conduct or forward surveys, contests, pyramid schemes or chain letters.

Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.

Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

We may, but without any obligation to, monitor, edit or remove content that we determine at our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’ intellectual property or these Terms of Service.

 

VIOLATE ANY APPLICABLE LAWS OR REGULATIONS.

Elli Nicole Shoes has no obligation to monitor the Communication Services. However, Elli Nicole Shoes reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Elli Nicole Shoes reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Elli Nicole Shoes reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Elli Nicole Shoes' sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Elli Nicole Shoes does not control or endorse the content, messages or information found in any Communication Service and, therefore, Elli Nicole Shoes specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Elli Nicole Shoes spokespersons, and their views do not necessarily reflect those of Elli Nicole Shoes.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

 

MATERIALS PROVIDED TO ELLI NICOLE SHOES OR POSTED AT ANY ELLI NICOLE SHOES WEB SITE

Elli Nicole Shoes does not claim ownership of the materials you provide to Elli Nicole Shoes (including feedback and suggestions) or post, upload, input or submit to any Elli Nicole Shoes Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Elli Nicole Shoes, its affiliated companies and necessary sublicenses permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Elli Nicole Shoes is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Elli Nicole Shoes' sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

 

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ELLI NICOLE SHOES WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ELLI NICOLE SHOES AND/OR ITS AFFILIATES MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE ELLI NICOLE SHOES WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE ELLI NICOLE SHOES WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

ELLI NICOLE SHOES AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE ELLI NICOLE SHOES WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. ELLI NICOLE SHOES AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELLI NICOLE SHOES AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OR PERFORMANCE OF THE ELLI NICOLE SHOES WEB SITE, WITH THE DELAY OR INABILITY TO USE THE ELLI NICOLE SHOES WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE ELLI NICOLE SHOES WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE ELLI NICOLE SHOES WEB SITE, WHETHER BASED ON CONTRACT, DELICT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ELLI NICOLE SHOES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE ELLI NICOLE SHOES WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE ELLI NICOLE SHOES WEB SITE.

SERVICE CONTACT: info@ellinicoleshoes.com

 

TERMINATION/ACCESS RESTRICTION

Elli Nicole Shoes reserves the right, in its sole discretion, to terminate your access to the Elli Nicole Shoes Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of Johannesburg, Gauteng, and the Laws of the Republic of South Africa. You hereby consent to the exclusive jurisdiction and venue of courts in Johannesburg, Gauteng, South Africa in all disputes arising out of or relating to the use of the Elli Nicole Shoes Web Site.

Use of the Elli Nicole Shoes Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Elli Nicole Shoes as a result of this agreement or use of the Elli Nicole Shoes Web Site. Elli Nicole Shoes' performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Elli Nicole Shoes' right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Elli Nicole Shoes Web Site or information provided to or gathered by Elli Nicole Shoes with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Elli Nicole Shoes with respect to the Elli Nicole Shoes Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Elli Nicole Shoes with respect to the Elli Nicole Shoes Web Site.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. The failure by Elli Nicole Shoes to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

 

COPYRIGHT AND TRADEMARK NOTICES

All contents of the Elli Nicole Shoes Web Site are Copyright protected by Elli Nicole Shoes and/or its affiliates. All rights reserved.

 

TRADEMARKS

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Any rights not expressly granted herein are reserved.

 

COPYRIGHT INFRINGEMENT

You may not make a permanent copy of or reproduce this web site in any form. You may not reproduce or incorporate this web site into any other web site. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site or frame it without the express consent of Elli Nicole Shoes.

 

DATA PROTECTION

Elli Nicole Shoes follows strict security procedures in the storage and disclosure of personal information given to us in order to prevent unauthorized access. As a visitor to this website, you are under no obligation to submit personal information in order to use the website.

Personal Data is held on our contacts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. To that end we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that clients do not receive unwanted material through the post.

 

PLACING YOUR ORDER

In order to place an order with Elli Nicole Shoes, this may be completed following the easy to use steps provided on the website. Once an order has been completed on the website you shall be guided to check out in which the final payment steps will need to be completed in order to give effect to your placed order.

Once an order has been made and subsequently paid using our secure portal, you will be given an order number and tracking number for your shoes.

Information contained on the Website constitutes an invitation to interact. No information on the Website constitutes or should be deemed as an offer by us to supply any shoes or other products, however Elli Nicole Shoes will make every effort to supply the shoes you have designed to you, and/or other products you have selected for purchase.

Formal acceptance of your order will occur when we email you confirming your order and, where you have ordered a pair of bespoke shoes, where we provide you with the tracking number for your parcel

If we cannot process or accept your order after payment is received we will contact you by email.

You agree that, if your order is accepted by Elli Nicole Shoes in accordance with these Terms & Conditions, in addition to contracting with Elli Nicole Shoes in relation to the purchase of certain products, you are also separately contracting with Elli Nicole Shoes to arrange for the delivery of those products to a nominated address.

You agree and acknowledge that, Elli Nicole Shoes is contracting to arrange for the delivery of the relevant products to your nominated address. Elli Nicole Shoes is considered the importer of record in respect of those products and you must comply with all laws and regulations of the country in which you are receiving the products.

Elli Nicole Shoes and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

YOUR RESPONSIBILITIES

You may not reverse engineer, decompile, or disassemble the Elli Nicole Shoes shoe designer, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

You agree that Elli Nicole Shoes owes no royalty or licence fee to you or any third party for use of material which is posted or transmitted to the Website. This includes but is not limited to images of shoes designed by you using our shoe designer, and photographs of shoes custom made for and sold to you. Elli Nicole Shoes shall be free to copy, distribute or incorporate such material into the Website for commercial or non-commercial purposes.

 

PAYMENT

If you decide to purchase a pair of bespoke shoes or other product from the Website, you agree to promptly pay the associated fee. You acknowledge that if you trigger a "chargeback" or "kickback", through your financial institution provider we reserve the right to no longer conduct business with you. You shall be liable for any costs incurred by Elli Nicole Shoes in this re4spect.

 

GIFT CERTIFICATES

Gift certificates and e-gift certificates will not be redeemable or exchangeable for cash or replaced if lost or stolen. Gift certificates and e-gift certificates will expire at midnight one calendar year after the date of purchase.

Gift certificates and e-gift certificates are issued by Elli Nicole Shoes Pty Ltd. When you purchase, receive or apply a gift certificate or e-gift certificate to your account or your purchase, you agree that the laws of South Africa, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that may arise between you and Elli Nicole Shoes Pty Ltd  and its affiliates related to your use of a gift certificate or e-gift certificate.

 

PROMOTIONAL OFFERS

You acknowledge that all discounts arising from promotional offers are applied to transaction amounts only before any applicable sales tax and existing account credit or gift certificate credit are applied to the total amount of your order.

Discounts will be calculated on the final amount of an order taking into account any refunds, additions or deletions or where the relevant promotional code applies as supplied by ENS. Where an order is changed after payment has been processed, Elli Nicole Shoes will recalculate the discount applied and only refund the difference between the price you paid and the price that you would have paid had your original order been for the amended order. Where a remake order has been placed on a discounted item that results in a change in price, Elli Nicole Shoes will credit or charge the difference in price for that item, as the case may be.

Promotional offers cannot be used to purchase gift certificates.

Only one promotional offer can be used per order.

Elli Nicole Shoes reserves the right to verify the validity of the promotional offers redeemed by you at any time. If we have reason to believe that there has been unauthorised use of a promotional offer then we can revoke this offer and cancel your order at our discretion.

 

RETURNS & REFUNDS

Our returns policy can be found here. This policy forms part of this agreement and we agree to provide refunds in accordance with this document.

 

CREDIT CARD FRAUD

Elli Nicole Shoes, through our transaction providers Shopify and PayFast have security measures in place to prevent credit card fraud. However Elli Nicole Shoes will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner as a result of using this Website.

 

SUPPLY OF PRODUCTS

The use of bespoke feature, when designing the bespoke shoes, are subject to the condition that the images displayed are a representation only, the actual shoe that is custom made for you may differ to the represented images. Your ability to return shoes is subject to the Elli Nicole Shoes returns policy.

When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item (if applicable). Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation.

  

PRODUCTION OF YOUR PRODUCTS

“Normal Delivery” means crafting shoes according to our normal production time and delivering with our courier partners. The normal delivery time is the default option for any orders made with Elli Nicole Shoes. For local deliveries a period of between 5-7[DCR1]  working days is required. For international deliveries a period of 4-6 weeks is required due to customs processes and procedures which do not fall under the control of the Elli-Nicole Shoes distribution.

“Express Delivery” means that a priority is placed on your order and every possible attempt shall be made to deliver your shoes within 3-5[DCR2]  business days, however should a problem arise with your delivery you will be contacted immediately.

Certain production limitations are applied in the case of Express delivery and are further bound by the following terms and conditions:

  1. Changes cannot be accepted for an Express Delivery order as this will affect the ability of Elli Nicole Shoes to provide such production means within the specified delivery time.
  2. Any additional specifications to your design of bespoke shoes may affect the ability of complying with the specified delivery time. Should any special addition or request delay the process in any manner or form, such delay shall be communicated to the purchaser.
  3. Should these additional specifications require more time than is provided for in an Express Delivery order, this shall be communicated to the customer, and shall result in a forfeiture of the Express Delivery guarantee without refund.
  4. Elli Nicole Shoes makes every attempt to adhere to the Express Delivery time period for delivery however, from time to time, as it may occur, there may arise a problem in the production of the bespoke shoes. In order to ensure compliance with the high standards of Elli Nicole Shoes, should an issue arise during the handcrafting of the bespoke shoes, a representative from Elli Nicole Shoes shall contact the customer and alert them to such delay in production- should a delay affect the Express Delivery guarantee.
  5. In the event that the Express Delivery guarantee is compromised, the customer shall be entitled to a refund of the Express Delivery charges. In the event that the new proposed delivery date is not in line with the requirements of the customer, such customer shall be entitled to a full refund in this respect. 
  6. Elli Nicole Shoes cannot be held liable for any delays caused by the customer, which is inclusive of, but not limited to, if the customer fails to make themselves available to accept delivery, resulting in a delay of delivery.

    Delivery estimations can be found in our FAQ’s[DCR3] , once payment has been made in respect of the bespoke shoes. This is merely an advisory of the expected delivery time, especially in respect of goods handled across borders. Elli Nicole Shoes expressly indemnifies itself and agents from any delays caused by third parties, customs and import policies and the delivery systems of the specific country of delivery, inclusive of any unforeseen delays in the delivery system of the country of origin of the bespoke goods..

Elli Nicole Shoes shall accept remake orders or refund of bespoke products where the original order was an Express Delivery order, for the following reasons:

  1. Error in production, inclusive of the wrong style, colour or embellishment being sent.
  2. Damage to the bespoke shoes, inclusive of packaging or delivery damage.
  3. Poor quality
  4. Incorrect sizing, as per the order.

Unfortunately the following reasons cannot qualify for a remake or a refund, if the reason is any of the following:

  1. If the order is cancelled after the order has been placed and production has been effects on the shoe according to such order.
  2. If the customer deems the bespoke shoes, made according to their specifications, not suitable for the occasion.
  3. Complaints against the cut or style of the shoes, if made correctly according to the order placed. This is inclusive of if the customer dislikes the order that such a customer placed.

 

DELIVERY OF YOUR PRODUCTS

Elli Nicole Shoes shall make every effort to deliver your bespoke shoes, or any other product purchased from our Website according to the estimated delivery times provided at checkout, upon payment. The estimated delivery times operate as business days of the country of production (Monday through Friday) excluding Public holidays.

Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your bespoke shoes, or any other product, have not arrived after the estimated delivery time, please contact us immediately should a representative from Elli Nicole Shoes have failed to contact the customer first.

All information shall be recorded once the order is processed in your shopping cart.  We encourage customers to view the cart in order to find any information regarding your account and the status of processed orders. The status of delivery post production can be obtained by using the tracking number provided.

All deliveries shall be made to the address as provided during the process and check out of your online order. Should the customer not be available for delivery the procedures of the delivery system of your respective country, state or region shall apply. Elli Nicole Shoes expressly indemnifies itself, and its agents, from all liability surrounding the delivery in this respect. Deliveries lost, stolen or damaged under these circumstances are not covered by the Elli Nicole Shoes returns policy for remake or refund, or by our courier partners.

Risk and Title of the bespoke goods passes to you on the date and time of delivery of the goods to Elli Nicole Shoes' nominated delivery agent in the country of export.

 

IMPORTER OF RECORD, CUSTOMS AND DUTIES

As noted above, if your offer is accepted by Elli Nicole Shoes in accordance with these Terms & Conditions and notwithstanding that the delivery of the relevant products to your nominated address will be arranged by Elli Nicole Shoes, the customer, or the purchaser, shall be considered to be the importer of record in respect of those products. The customer, and/or purchaser, shall be liable for any customs and duties applicable for the importation of any goods purchased via Elli Nicole Shoes.

If your nominated address is within South Africa, you hereby authorise our courier partners to act as your agent in respect of dealing with any customs or excise duties in clearing the goods on your behalf, including, without limitation, making declarations on your behalf to Customs.

 

ADDITIONAL PRIVACY POLICY

Elli Nicole Shoes prides itself in protecting your privacy. We shall endeavour to protect the privacy and personal information of visitors and customers to the extent as provided and obligated to by law.

Any personal information recorded with Elli Nicole Shoes shall never be transmitted or provided to a third party without your express acceptance thereof. Any use or disclosure of personal information shall only be used to the extent where is necessary in order to carry out our business and services requested by yourself, customer and or the purchaser.

We will not under any circumstances disclose information about you to a third party unrelated to our business, unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure.

If you are subscribed to receive promotional material from us, we may send you such material periodically. You may unsubscribe from receiving this material at any time.

We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate. Your personal information is accessible and editable by logging in to your Elli Nicole Shoes account. You may log in and edit this information at any time. All necessary steps to protect your personal information shall be made by Elli Nicole Shoes.

You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request. If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all request for access and correction to info@ellinicoleshoes.com

 

THIRD PARTY ADVERTISING

Third party vendors, including Google, may show our ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads to you based on your prior visits to our Website.

You may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

 

MAILING LIST TERMS & CONDITIONS

As a condition of joining our mailing list, you consent to us sending you Promotional Emails. In this document, 'Promotional Emails' includes product information, new offers and information about Elli Nicole Shoes. You may choose to opt-out of receiving Promotional Emails anytime by simply clicking the unsubscribe button at the bottom of our emails.

Please note that, to the extent that they are applicable, our general terms & conditions (above) and privacy policy also apply to members of our mailing list. If you do not agree with any part of our privacy policy or any of our Terms and Conditions, you must leave this Website immediately.